Information for customers requiring financial assistance

Due to the current health situation we are receiving a high volume of requests and our response times are currently higher than normal. Our estimated response time is currently seven business days. During this time we thank you for your patience and apologise for any inconvenience if our service levels do not meet your expectations.

If you have been affected by natural disasters or COVID-19 and are concerned about your financial position, please contact us for assistance.

If you have a Resimac-funded loan, please complete our online form.

If you have a loan funded by one of our wholesale funding partners (formerly Homeloans Ltd), please click here.

Common types of assistance we provide include:

  • Deferred repayments
  • Long term repayment arrangements
  • Time to seek financial / counselling advice
  • Reduced repayments
  • Capitalisation of arrears

Our team of specialists will work in partnership with you to determine the most suitable arrangement for you.

Financial hardship assistance


We recognise that borrowers may from time-to-time experience financial hardship, or for whatever reason may have missed a repayment or be unable to make their upcoming repayment(s). The most critical action one should take in such a situation is be up-front about your situation. We have a dedicated team to assist clients with a Resimac loan, and from the range of options we have available to those experiencing hardship we will attempt to help find the most appropriate solution for your situation. We may have greater flexibility if you make contact with us early on.

  • Resimac-funded loans

    • If you are experiencing financial hardship and your loan is funded by Resimac.

      Click here

  • Wholesale-funded loans

    • If your loan is funded by one of our wholesale funding partners (including Adelaide Bank, Advantedge, ING Direct, Macquarie, Origin, Calibre, Pepper, RedZed, RMT)

      Click here