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CustomerZone & LoanAccess Maintenance
We will be performing scheduled system maintenance from 12am to 3am Tuesday 24th June AEST.
During this time, you will not be able to access statements or upload any documentation. We apologise for any inconvenience.
Interest Rate Update:
Following the recent RBA announcement, we’re pleased to confirm that we will be passing on the full 0.25% rate decrease to all existing and new customers on all variable rates.
Our new rates will be effective from 11 June 2025.
Our new rates will be effective from 11 June 2025.
Interest Rate Update: With the recent RBA announcement, we’re taking the time to carefully review its impact on our rates. We know this is important to you, and we’ll keep you updated and share our decision as soon as possible.
CustomerZone
CustomerZone is our online loan management platform where customers can manage their home loan, their way. For any questions or issues you may have, please start by visiting our FAQs.
We are currently experiencing technical issues with our phone system.
Please email customercare@resimac.com.au with any urgent enquiries. We apologise for any inconvenienceInterest Rate Update
Following the recent RBA announcement, we’re pleased to confirm that we will be passing on the full 0.25% rate decrease to all existing and new customers on all variable rates. Our new rates will be effective from 5 March 2025, and emails will be sent out shortly.Customer Care
For matters relating to your loan, use the numbers below.
Compliments and Complaints:
Financial Assistance Requests:
Resimac-funded loans
Find out more information by clicking here
Phone (for urgent enquiries):
1300 793 741
Wholesale partner-funded loans (formerly Homeloans Ltd):
Mortgage Broker Enquiries:
Scenarios or current application enquiries:
Phone:
1300 787 898
Existing, settled loans other funders (formerly Homeloans Ltd)
Phone:
13 38 39
Wholesale Enquiries:
Chris Paterson
General Manager - Distribution & Marketing
Email:
Capital Markets Enquiries:
Shareholder Enquiries:
Media Enquiries:
Postal Address:
Address: PO Box H284
Australia Square, NSW, 1215
