Hardship assistance - Resimac-funded loans
Due to the current health situation we are receiving a high volumes of requests and our response times are currently higher than normal.
Please submit new requests by calling 1300 793 741 or emailing us at firstname.lastname@example.org.
When you call to speak with us, advise our team upfront that you are experiencing financial hardship and would like to discuss possible options available to you.
Causes leading to financial hardship vary, and so do the hardship solutions offered by Resimac.
Factors considered by us may include:
- Whether the hardship being experienced is short term/temporary
- What lead to the hardship
- Your repayment history prior to the hardship event
- A genuine discussion about how you believe you will be able to meet servicing requirements at the conclusion of the hardship relief
Resimac consultants are available to help with enquiries and can discuss the relief options available to customers experiencing financial difficulties. Common types of assistance we support include:
- Deferred repayments / repayment break
- Converting your repayments from principal and interest to interest only
- Reduced repayments
- Long term repayment arrangements
- Time to seek financial / counselling advice
What we may be able to do
Our approach is to assess an application for hardship relief or assistance by reference to:
The reason you are seeking assistance; and
Your ability to service the loan in the long term
In practice, this means that we seek to establish that there is a need to provide short-term assistance and that the assistance provided will not merely delay an outcome that may be inevitable.
What you can do to assist us
You will be able to meet your loan repayments if the terms of your contract are changed; and
The cause of the hardship you’re experiencing is temporary
It is in your interests to respond promptly to our requests for information and provide current and accurate details of your financial position.
We recommend that you make whatever payments you can whilst we are considering your application and that you also propose realistic repayment plan details that will result in the eventual repayment of your loan.
If you need additional help, financial counselling services help people who are in financial difficulty. These services are available in every state and territory and provide a free, independent and confidential service. ASIC’s Money Smart provides more information on these services. See: www.moneysmart.gov.au.
If you are dissatisfied with our response to your complaint, you may make a complaint to our External Dispute Resolution Scheme, Australian Financial Complaints Authority (AFCA), which can be contacted on 1800 931 678 or email@example.com