Security at Resimac.
At Resimac, protecting your personal and financial information is a top priority. We know how important trust is when managing your home loan, vehicle loan, or other financial information.
That's why we take security seriously and work hard to help keep your information safe.
Our commitment.
Protecting your information and maintaining your trust is central to how we operate. We will continue to invest in security, monitor emerging threats, and support our customers in staying safe.
If you have any concerns about security or suspicious activity, please contact us.
How we protect you?
We use a combination of people, processes and technology to help safeguard your information and reduce the risk of unauthorised access or misuse.
Protecting your information.
We have controls in place designed to protect the confidentiality, integrity and availability of customer information, including:
- Secure systems and access controls to help prevent unauthorised access
- Monitoring for suspicious or unusual activity
- Processes to manage and respond to security incidents
- Privacy controls to protect how personal information is handled
We regularly review and improve our security practices to respond to emerging threats and risks.
Monitoring and fraud prevention.
We actively monitor for suspicious activity, including potential misuse of our systems or impersonation of the Resimac brand.
If something unusual is detected, we act quickly and may contact you to confirm recent activity on your loan or to help protect your account.
Reporting suspicious activity.
If you think something isn’t right, please contact us as soon as possible. Reporting early can help limit potential impact.
You should contact Resimac if:
- You’ve accidentally shared information with someone you shouldn’t have
- You believe your Resimac account may have been compromised
- You notice unauthorised changes to your details
- You receive a message claiming to be from Resimac that seems suspicious
What to do if you think you’ve been scammed?
If you believe you’ve been affected by a scam or data exposure
- Contact Resimac as soon as possible during business hours
- Change any affected passwords as soon as possible
- Monitor your accounts for unusual activity
- Consider seeking additional support from trusted services listed below
Helpful resources and support.
The Australian Government provides trusted, up‑to‑date information to help individuals stay safe online:
- Act Now. Stay Secure. – Simple cyber safe actions for Australians
https://www.actnowstaysecure.gov.au
- Australian Cyber Security Centre (cyber.gov.au) – Practical advice on staying secure online and what to do if you’ve been hacked
https://www.cyber.gov.au
- eSafety Commissioner – Online safety information and support
https://www.esafety.gov.au
- IDCARE – Support for individuals concerned about identity theft or misuse
https://www.idcare.org
- Scamwatch (ACCC) – How to recognise, avoid and report scams
https://www.scamwatch.gov.au