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Introducing CustomerZone
CustomerZone is our new online loan management platform where customers can manage their home loan, their way. New features and benefits offered by CustomerZone include: a responsive and user-friendly digital experience; Pay Anyone functionality; support for one-off, scheduled and recurring payments; enhanced fraud protection security; and on-demand e-statements and transaction history.
Introducing CustomerZone
Six things you’ll love about CustomerZone
1. Set your repayments to suit you
Change how often you make repayments and when they occur. Able to pay a bit more? CustomerZone also lets you increase your repayment amounts, and make additional repayments.2. Transfer funds to external accounts
Want to pay people from your home loan account? The Pay Anyone feature lets you do exactly that - sending money from your loan account to external ones.You can also transfer funds between accounts linked to your home loan.
3. Handy access to BPAY
No need to switch to your bank account to pay bills. Use BPAY to make one-off, scheduled and recurring payments.4. Reset your Visa Loan Access Card PIN; improved security
Your Visa Loan Access Card is a great way to pay for goods and services from your home loan account. However even the best of us can forget our PIN. CustomerZone lets you quickly reset your PIN so you can keep using your card. Has your card been lost, stolen or damaged? Enhanced security controls let you quickly prevent unauthorised use.
5. Change your postal address
Do you need to tell us your postal address has changed? Don't bother calling. Update your address online quickly and easily.6. Raise a service request
Need to talk to us about something a little more complicated? Enter your question and we will arrange for a Customer Care team member to call you.
And we have more in store!
We're working on more exciting features, including a mobile app that will let you access CustomerZone from your smart phone.We've also got a 'tap and pay' digital wallet feature planned that will make using funds in your account a breeze!
Why our customers love us?
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Excellent service
I was referred to Resimac by a family friend and although initially reluctant as they aren't a banking institution as such, my fears were way allayed. Their service was exemplary, from start to finish, and I look forward to further loan transactions with them. I would highly recommend.Fantastic Service
After having challenges with another bank, I approached Resimac to get a home loan. They went above and beyond to work loan through the bank's processes and kept me up to date at every step of the way. The loan was fairly time sensitive and they looked at every available option to get the loan approved, docs issued and settled. I was very happy with the timely result and flexibility offered. I wouldn't hesitate using Resimac again. Well done - 10 out of 10!A Better Alternative to Banks
From application to approval they all went well, without having to go to an office, all done by phone and email - very efficient process.
