Introducing CustomerZone

CustomerZone is our new online loan management platform where customers can manage their home loan, their way. New features and benefits offered by CustomerZone include: a responsive and user-friendly digital experience; Pay Anyone functionality; support for one-off, scheduled and recurring payments; enhanced fraud protection security; and on-demand e-statements and transaction history.

Introducing CustomerZone

Change how often you make repayments and when they occur. Able to pay a bit more? CustomerZone also lets you increase your repayment amounts, and make additional repayments.

Want to pay people from your home loan account? The Pay Anyone feature lets you do exactly that - sending money from your loan account to external ones.
You can also transfer funds between accounts linked to your home loan.
No need to switch to your bank account to pay bills. Use BPAY to make one-off, scheduled and recurring payments.

Your Visa Loan Access Card is a great way to pay for goods and services from your home loan account. However even the best of us can forget our PIN. CustomerZone lets you quickly reset your PIN so you can keep using your card. Has your card been lost, stolen or damaged? Enhanced security controls let you quickly prevent unauthorised use.
Do you need to tell us your postal address has changed? Don't bother calling. Update your address online quickly and easily.

Need to talk to us about something a little more complicated? Enter your question and we will arrange for a Customer Care team member to call you.
We're working on more exciting features, including a mobile app that will let you access CustomerZone from your smart phone.
We've also got a 'tap and pay' digital wallet feature planned that will make using funds in your account a breeze!

Questions about CustomerZone?

Contact us and our Customer Care team can answer any of your questions or concerns.
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